Terms & Conditions

Business Name: Assure Tyres Limited
Trading As: Assure Mobile Tyres
Company Registration No: 15619825
VAT Registration No: 475 4544 65
Registered in: England and Wales
Phone: 07366 183470
Email: sales@assuretyres.co.uk

1. Introduction

These Terms & Conditions govern your use of our services and website. By booking a service or accessing our website, you fully agree to these terms. If you do not agree with any part of these terms, please refrain from using our services.

2. Services Provided

Assure Tyres provides mobile tyre fitting and emergency tyre services at your chosen location. All bookings are subject to technician availability and safe, suitable working conditions (e.g. accessible parking, a flat surface).

We reserve the right to decline or postpone a service where conditions are unsafe or unsuitable.

3. Booking & Cancellations

Bookings: Can be made via phone, WhatsApp, website contact form, or email.

Cancellations: Please notify us at least 24 hours before your scheduled appointment to avoid charges.

Late Cancellations: Cancellations within 24 hours of the appointment may not be eligible for a refund.

4. Payments & Charges

Deposits: A deposit may be required to secure your booking. This is deducted from your final invoice and is non-refundable for same-day cancellations or no-shows.

Full Payment: The remaining balance must be paid upon successful completion of the service unless otherwise agreed in writing.

Pricing: All prices include VAT and cover the call-out, tyre, fitting and tyre disposal (where applicable) unless stated otherwise.

5. Refund Policy

We are committed to delivering a high-quality service. If you are dissatisfied:

Service Issues: Contact us within 48 hours of service completion. We will review the case and may offer a partial refund, corrective visit, or alternative resolution.
Used Tyres: Tyres that have been fitted and used are non-refundable unless proven faulty due to a manufacturer defect.
Completed Jobs: Once a tyre fitting is completed as requested, the service portion is non-refundable.

To request a refund, email sales@assuretyres.co.uk with your name, date of service, contact number, and a description of the issue.

6. Customer Responsibilities

By booking with us, you confirm that:

Your vehicle is located at the address provided, and our technician will assess whether the location is safe and suitable to carry out the service.
You provide accurate tyre size, location details, and contact information at the time of booking.
You or someone authorised will be available to provide access and vehicle keys if required during the appointment window.

⚠️ Important: If the location is unsafe or inaccessible upon arrival, we may need to reschedule. A call-out charge or rescheduling fee may apply.

7. Privacy Policy

We respect your privacy and are committed to protecting your personal information.

Information We Collect: Name, contact details, vehicle registration, and location details.
Technical Data: Browser type, IP address, and device info (via cookies).
How We Use It: To deliver and improve our services, confirm appointments, send service updates, and deliver marketing content if you opt-in.

We never sell or trade your data. Your information may be shared with trusted third parties for operational purposes or where required by law.

You may request access, updates, or deletion of your data at any time by contacting sales@assuretyres.co.uk.

8. Security & Cookies

We use industry-standard security measures to protect your data, but no digital transmission is entirely secure.

Our website uses cookies to enhance your browsing experience. You can manage cookie preferences via your browser settings.

9. Limitation of Liability

Assure Tyres Limited shall not be liable for any indirect, incidental, or consequential losses arising from the use of our services, including delays caused by weather, traffic, or inaccurate customer information.

10. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. The latest version will always be available on our website. Continued use of our services constitutes acceptance of any changes.